Thank you for buying from Navya Bijoux. We ship our jewelry globally using fast, secure, and insured couriers.

1. When Will Your Order Ship?

  • In-Stock Jewelry: We ship these items within [2–4 days] after we receive your payment.
  • Custom / Made-to-Order Jewelry: These take [4–6 weeks] to make before we can ship them.

2. Shipping Times and Couriers

We use trusted express couriers like DHL, FedEx, and UPS. North America: [5–7] business days.

  • Europe & UK: [4–6] business days
  • Asia-Pacific: [3–6] business days

3. Shipping Costs

  • Calculated at Checkout: Shipping costs depend on the weight of your package, its total value, and your location.

4. Customs, Taxes, and Duties

  • Buyer Pays Duties:  buyer are responsible for paying all local customs duties, import taxes, and VAT in your country.

How To Order

How to Place a Wholesale Order

Welcome to our B2B ordering guide. Because we cater exclusively to retail partners, boutiques, and distributors, our buying process is slightly different from a standard store. Follow these easy steps to place your order.

Step 1: Apply for a Wholesale Account

  • Create an Account: Click the [Register] button on our website.
  • Submit Business Details: Fill out the short form with your business name, tax ID/business registration number, and shipping address.
  • Approval: Our team will review and approve your account within [24 to 48 hours]. You will receive a confirmation email with your login details.

Step 2: Browse and Select Jewelry

  • Log In: Log into your approved wholesale account to view B2B pricing and minimum order quantities (MOQ).
  • Add to Cart: Browse our collections and add your selected items to your digital shopping cart.
  • Check Minimums: Ensure your cart meets our minimum order value of [$1,00 USD] before proceeding.

Step 3: Review Your Order & Checkout

  • Verify Items: Open your cart to double-check quantities, sizes, and metal types.
  • Enter Shipping Address: Provide your final business delivery address. (Note: We cannot ship to PO Boxes for insurance reasons).
  • Submit Order: Click “Submit Order.”

Step 4: Invoice & Payment

  • Proforma Invoice: Once you submit your order, our system will calculate shipping insurance and generate a official invoice.
  • Secure Payment: We will email you the invoice with a secure payment link. We accept [Bank Wire Transfers, Major Credit Cards, and PayPal].
  • Payment Deadline: Production or packaging will begin as soon as your payment clears.

Step 5: Production & Fast Shipping

  • Processing: In-stock items ship within [2–4 days]. Made-to-order items take [4–6 weeks] to manufacture.
  • Tracking: We will email you a secure tracking number the moment your package leaves our facility.
  • Delivery: Your package is fully insured and will require an adult signature upon arrival.

 

Returns & Exchanges Policy

At Navya Bijoux Pvt. Ltd., we maintain strict quality control standards for all our wholesale jewelry shipments. Because we sell strictly B2B (Business-to-Business), our return policy differs from consumer retail stores. Please read our guidelines below.

1. General Return Policy

  • Final Sale: All successful wholesale orders are final. We do not accept returns for unsold inventory or buyer’s remorse.
  • Exceptions: We only accept returns or exchanges if the jewelry arrives damaged, defective, or if we shipped the wrong item.

2. Damaged or Defective Items

  • Reporting Window: You must inspect your shipment immediately upon arrival. Report any damages or defects within [3 business days] of delivery.
  • How to Report: Email our B2B support team at [Info@NavyaBijoux.com] with:
    1. Your Order/Invoice number.
    2. A clear photo or short video of the damaged item.
    3. A brief description of the issue.

3. Exchange & Replacement Process

  • Approved Claims: Once we verify the defect, we will issue a Return Merchandise Authorization (RMA) number.
  • Replacements: We will ship a replacement item to you at no extra cost.
  • Store Credit: If the item is out of stock, we will issue a credit to your wholesale account for your next order, or process a refund.

4. Return Shipping Rules

  • Authorization Required: Do not send items back to us without getting an RMA number first. Unauthorized returns will be rejected.
  • Shipping Costs: If the return is due to our error (defective or wrong item), we will provide a prepaid shipping label.
  • Secure Packaging: Returned jewelry must be packed securely in its original packaging. Items damaged during return transit due to poor packaging will not be credited.

5. Order Cancellations

  • In-Stock Orders: You can cancel an order within [24 hours] of placement, provided it has not already shipped.
  • Custom / Made-to-Order Items: Once production begins on custom, engraved, or made-to-order jewelry, the order cannot be cancelled or refunded.